Last updated: 1 June 2026
Autosht ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you visit autosht.shop, contact us or use our detailing services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
1. Data controller
The data controller responsible for your personal data is:
- Autosht
- Friedrichstraße 123, 10117 Berlin, Germany
- Email: [email protected]
- Phone: +49 30 2847 5610
2. What data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact details — your name, email address and telephone number provided through our enquiry form or by email/phone.
- Vehicle information — the make, model and condition of your vehicle, and any service preferences you share.
- Booking and payment details — appointment dates, services requested and transaction records (payment card data is handled by our payment provider, not stored by us).
- Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies.
3. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes;
- To schedule, deliver and manage detailing appointments;
- To process payments and issue invoices;
- To send service-related communications and, where you have consented, marketing offers;
- To operate, secure and improve our website;
- To comply with our legal and accounting obligations.
4. Legal bases for processing
We rely on the following legal bases under Article 6 GDPR:
- Performance of a contract (Art. 6(1)(b)) — to provide the services you book;
- Consent (Art. 6(1)(a)) — for non-essential cookies and marketing communications;
- Legitimate interests (Art. 6(1)(f)) — to secure and improve our website and prevent fraud;
- Legal obligation (Art. 6(1)(c)) — to meet tax and accounting requirements.
5. Cookies
Our website uses cookies and similar technologies. You can manage your preferences through our cookie banner at any time. For full details, please read our Cookie Policy.
6. Sharing your data
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including payment processors, IT and hosting providers, and professional advisers. These parties act on our instructions under appropriate data-processing agreements. We may also disclose data where required by law.
7. International transfers
Your data is primarily processed within the European Economic Area (EEA). Where a provider processes data outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.
8. Data retention
We retain personal data only for as long as necessary for the purposes set out above. Booking and invoicing records are kept for the statutory retention periods required under German commercial and tax law (generally up to 10 years). Enquiry data is deleted once it is no longer needed.
9. Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure of your data ("right to be forgotten");
- Restrict or object to processing;
- Request data portability;
- Withdraw consent at any time, without affecting prior processing;
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected]. You may also complain to the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit).
10. Data security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse, including encrypted connections (TLS), access controls and regular reviews of our security practices.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please review it periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or write to Autosht, Friedrichstraße 123, 10117 Berlin, Germany.